Terms & Conditions

Terms & Conditions

Effective Date: April 30, 2025

Welcome to Luminae Brand. These Terms & Conditions govern your use of our website and services. By accessing or making a purchase on https://luminaebrand.com, you agree to be bound by the following terms. If you do not agree with these terms, please do not use our website.

1. Business Information

Luminae Brand is operated as a sole proprietorship based at:

54, Rue Chavannes,
Port-au-Prince, Haiti
Contact: emily@luminaebrand.com

2. Eligibility

You must be at least 18 years old to use this website or make a purchase.

3. Products & Services

We offer a curated selection of jewelry and accessories. All products are subject to availability, and we reserve the right to discontinue any item at any time without notice.

4. Payments

We accept the following payment methods:

  • PayPal
  • Credit Cards (via our secure payment gateway)

All transactions are processed securely. By purchasing, you confirm that you are authorized to use the payment method provided.

5. Shipping Policy

  • Processing Time: Orders are typically processed within 1–3 business days.
  • Shipping Time: Delivery generally takes 6–10 business days, depending on your location.
  • Shipping Locations: We ship internationally unless otherwise stated during checkout.

We are not responsible for delays caused by the shipping carrier or customs.

6. Returns & Refunds

We offer a 30-day return guarantee from the date you receive your order. To qualify for a return:

  • The item must be unused, in original packaging, and in resalable condition.
  • Email emily@luminaebrand.com to initiate a return.
  • Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Once we receive your return and inspect it, a refund will be processed to your original payment method.

7. Intellectual Property

All content on this website—including images, text, logos, and product descriptions—is the property of Luminae Brand and protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

We are not liable for any damages arising from the use or inability to use the website, including but not limited to direct, indirect, incidental, or consequential damages.

9. Governing Law

These Terms are governed by the laws of Haiti, without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns, please contact us at:
emily@luminaebrand.com

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