🚚 Shipping & Returns Policy
Effective Date: April 30, 2025
Thank you for shopping with Luminae Brand! Here’s everything you need to know about our shipping and return policies.
📦 Shipping Policy
- Processing Time: Orders are prepared within 1–3 business days after payment confirmation.
- Delivery Time: Estimated delivery is 6–10 business days, depending on your location.
- Shipping Carrier: We use reliable international carriers.
- Shipping Destinations: We ship worldwide unless otherwise specified at checkout.
- Shipping Fees: Shipping costs are calculated at checkout and depend on the delivery address and order weight.
🔁 Return & Refund Policy
We offer a 30-day return guarantee from the date of delivery. If you’re not satisfied with your purchase, here’s how it works:
Eligibility:
- Items must be unused, unworn, and in original packaging.
- Contact us at emily@luminaebrand.com before sending your return.
- Include your order number and reason for return.
Refund Process:
- Once we receive and inspect your item, we will notify you of the refund approval.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
Return Shipping:
- The buyer is responsible for return shipping costs unless the item is defective or incorrect.
❌ Non-Returnable Items
- Sale items
- Gift cards
- Custom or personalized orders
If you have any questions, feel free to contact us at emily@luminaebrand.com.